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Product FAQs

Our 32,000+ ProDoc users report scores of reasons they use ProDoc, but most of those reasons revolve around saving time. We find that a majority of users fall into one or more of these categories. Perhaps you share similar needs.


Product Information

Subscription Information

Training and Technical Support

Sales Information

General Information


Product Information

Q. What is ProDoc?

A. ProDoc is an engine used to generate documents and forms. It has been enhanced over the years to provide a simple interface for generating documents and forms while providing many unique features and tools to boost productivity. It can assemble both text-based documents and graphical forms during a single assembly session.
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Q. Can ProDoc assemble more than one form at a time?

A. You can assemble an unlimited number of documents in a single assembly session. ProDoc asks only once for any information that is common to two or more of the documents and then inserts that data wherever needed in every other form.
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Q. Is ProDoc multi-user enabled?

A. ProDoc ships network ready, so, yes, it is multi-user enabled. ProDoc also works with different Microsoft® operating systems and different word processors on each computer in the network.
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Q. What happens to the documents we generated if we cancel our ProDoc subscription?

A. ProDoc generates the completed text documents into word processor files, Corel® WordPerfect® or Microsoft® Word®. It saves completed "graphic" forms as PDF files. If you cancel ProDoc you retain those documents just as you would any other documents.
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Q. Does ProDoc integrate with other software programs?

A. ProDoc contains a seamless integration to TimeSlips® time and billing software.
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Q. Are ProDoc forms state-specific?

A. Yes. And, we also provide many local jurisdiction-specific forms.
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Q. How do I preview what forms are available in ProDoc?

A. We provide a complete list of every form in our state-specific libraries for each state, by area of law. Visit the California, Florida, or Texas pages for information about the volumes in the state library with links to the forms list for each volume.
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Subscription Information

Q. How do we decide which ProDoc subscription plan to choose?

A. We suggest that you choose the plan that best matches your practice. Remember that you probably handle an occasional non-typical matter for your clients, family members, or friends that are completely unrelated to your primary area of practice. Our broad coverage of multiple areas of law really comes in handy in these situations.
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Q. How do I change subscription plans?

A. Simply call us at 800-759-5418 and request to change your subscription plan. We will answer any questions you have and then fax you a form to complete and return. After that it is a simple matter to update your ProDoc software to the new subscription plan of your choice.
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Q. What do I receive with a ProDoc subscription?

A. Every ProDoc subscription comes standard with:

  • Licenses for three computers or three concurrent users,
  • Free training,
  • Toll free technical and customer support, and
  • Automatic and free updates to the software and automated forms.

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Q. Is there an additional cost for a network version of ProDoc?

A. No. By default, ProDoc ships and installs "network ready". So, whether you use a single computer or you install it in a network environment, there is no additional fee.
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Q. Can we get more licenses than just the standard three?

A. Your subscription includes 3 licenses that may be used on a computer network and/or stand-alone computers for a single law firm at a single site. Additional licenses are available for a small additional fee. If the Software is installed on a network, then one license will be used for each individual using ProDoc software at the same time on your network. If the Software is installed on stand-alone computers, one license will be used for each computer on which the Software is installed.
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Q. What subscription plans are available?

A. Each state is different. Talk with your Thomson West representative, or call 800-759-5418, for more information.
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Q. How do you update the forms?

A. Our WebUpdate feature enables us to automatically update, over the Internet, your software and the forms volumes. We also ship update CDs to those who do not have Internet access.
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Training and Technical Support

Q. What is the cost for your training?

A. All of our training is available to you at no additional cost.
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Q. How do you provide your free training?

A. We offer training by phone, over the internet through your browser, and by computer-based animated training modules on this website.
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Q. What is the learning curve for ProDoc – how long to learn it?

A. Most users who are fairly computer literate can begin drafting even complex documents within 15 minutes of installing it. Our experience is that you will probably find yourself extremely comfortable with ProDoc within a day or two.
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Q. If ProDoc is so easy to use… why do we need training?

A. Learning to draft documents using ProDoc is very easy. However, to obtain the maximum time-savings from ProDoc requires learning about many more features that most law offices are often too busy to take the time to discover and learn. The primary purpose of our training is to introduce you to those other features that can make your ProDoc experiences even more productive.
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Q. How do we sign up for your free training?

A. The easiest way is to call us at 800-759-5418 and ask for training. We’ll take it from there.
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Q. What type of documentation is available?

A. For ProDoc document assembly software we provide the following documentation:

For SOS we provide the following documentation:

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Q. Do you provide technical support?

A. Yes, we are particularly proud of our knowledgeable and friendly support team. You’ll be pleasantly surprised to find that there is generally little or no wait and that your call to us is toll free.
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Sales Information

Q. Why can’t I just buy ProDoc?

A. ProDoc is much more than simply a product, i.e., a collection of legal forms. Our service is our commitment to giving you peace of mind that your ProDoc documents are always current.
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Q. I share an office with another attorney – can we split the ProDoc subscription fee?

A. Our license is for a single firm at a single location. If you are both in the same firm, you may share the three licenses that come with your subscription. If you are not a single firm, however, you may not share a single license.
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General Information

Q. How long has ProDoc been around?

A. ProDoc incorporated in 1991.
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Q. How can I contact ProDoc?

A. Contact our sales department at 1-800-759-5418. For customer support, call 1-800-759-5418.
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What are the recommended hardware and software requirements for ProDoc?

  1. Operating System
    • Windows Vista, Windows 7, or Microsoft Windows Server 2008 and above (excluding MultiPoint Server) with all service releases and service packs. These operating systems are also supported when running Parallels™ Desktop version 4.0, or higher.
  2. Hardware
    • Ram: 2.0GB
    • Media: CD Rom drive
    • Hard drive: Local hard disk drive (or network disk drive) with sufficient space to install and run ProDoc and the volumes
    • Monitor: Monitor capable of a resolution of at least 1024 x 768 pixels
    • High Speed Internet Connection
  3. Word Processor
    • Corel® WordPerfect® 13 for Windows, or newer, or Microsoft Word 2003 for Windows, or newer, with all service releases and service packs

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Q. Where is my Key Code?

A.Your Key Code is necessary when you install ProDoc, and when you install a ProDoc update, from a CD. You will receive a Key Code with the CD when you first subscribe to ProDoc.

While most updates are provided via our automated WebUpdate procedure, we occasionally send out CD updates as well. You will receive a letter, and possibly an email, about a week prior to receiving the CD that contains your Key Code. We also print your Key Code on the shipping envelope in which you receive your CD.

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