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Coming Updates

2010 Updates
We will continue our commitment to provide you updates to ProDoc forms as agency changes and case law changes dictate. We will also ship form changes we make as a result of customer suggestions and enhancements we make in both ProDoc and the automated forms.

May Update

• Business Transactions Solution - We're updating the Directors’, Officers’ and Principal Shareholders’ Questionnaire form per an update from the author, Alan S. Gutterman.
• ProDoc/SOS Database Enhancement - We will also release a database enhancement to make your ProDoc more stable and reliable.

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However, you should have the most current Service Pack installed for your peace of mind. Microsoft Service Packs contain bug fixes and even more importantly, they contain patches to known vulnerabilities in the Operating System. You should have automatic updating turned on but, if not, here is your opportunity to get current.

Here is how to check how current you are with your operating system. On your desktop left click Start > right click My Computer > left click Properties. Under System and then Version, look for the Service Pack information. If the most current Service Pack does not display as shown below, be sure to download and install the most current Service Pack before installing the May update.

¹Unlike service packs for other Microsoft Operating Systems, SP2 for Vista is not a standalone service pack. It requires SP1 to be installed. If neither service pack is installed on your Vista Operating System, first install the Windows Vista SP1 and then the Windows Vista SP2.

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Q: I am going to buy a new laptop this week. I am considering a Mac. Will ProDoc work on Mac? Thanks.
A: ProDoc is a PC based product so it does not run natively on a Mac. You can run it on a modern Mac if you install the Parallels Windows emulator software and install a Windows operating system. (We will release our web-based application next year that will run on any operating system without any special software.)

Q: It is frustrating that your new format causes the Next and Quit buttons to not be in the same position. I find that if you hit the Next button to continue thru the program it sometimes winds up on the Quit button and causes the program to end unexpectedly. Can the screens be positioned so that the Next button is in the same position to prevent this annoying occurrence?  Otherwise I am still a satisfied customer.
A: We agree and will review this suggestion for a future ProDoc release. The problem is primarily caused by the fact that the question windows boxes need to be different sizes depending on the types of question and the amount of data entered in the window.

A simple solution is to start using the Enter key instead of clicking the Next button. That way you do not need to depend on where your cursor is located. I know it will be hard to change the habit but I found that this makes all the difference in the world for me.

Q: My computer was completely corrupted by a virus last week and had to be killedand brought back. In the process I lost my ProDoc software and files. Please advise how to replace. THANKS!
A: First, reload ProDoc on your new computer. We will have our Tech Support team contact you with your KeyCode and Registration. And, if you cannot find your most recent install CD, our Tech Support person can give you the link to download the install file. Second, and hopefully, restore the missing data from you backup. Our Tech Support team can help you with this so call them at 800-759-5418, option 3. If you did not backup your data, and it sounds like you reformatted your computer hard drive, your data is probably lost forever. You might check with whoever restored your computer and see what options they may provide to try to restore some of your lost data. (To the reader: We receive many, many requests like this. Be sure you back up your computer, especially your ProDoc/SOS data. Read more about backing up your data.)

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Another option is to create your own custom Intake Forms using the Print Worksheets feature in ProDoc. Using the Print Worksheets feature enables you to review all of the questions in ProDoc for a particular form or form set, use any of those questions, and then add your own questions for your custom intake form. You can then save your Custom Intake Sheet in ProDoc, if you wish, for easy access.

Learn how to create Custom Intake Forms >>

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